Welcome to the Frequently Asked Questions page of Laudoracing Models USA, where we provide answers to common queries to enhance your experience with our meticulously crafted Italian diecast models. "Each model is a bridge to the past, a token of the unmatched Italian legacy, and I founded Laudoracing Models USA to share this passion with fellow enthusiasts," reflects Marco Veloce, Co-Founder & CSO, based in Ormond Beach, Florida. Dive into our FAQs to learn more about our collection, services, and the stories behind our models that resonate with the hearts of collectors around the globe.

At Laudoracing Models USA, we are dedicated to delivering your diecast models with efficiency and care | Discover our domestic shipping options tailored to your preferences: Standard Shipping with an estimated delivery time of 4 – 7 working days for timely and reliable delivery | Express Shipping with a quicker estimated delivery time of 2 – 4 working days | Enjoy Free Shipping on qualifying orders, with an estimated delivery time of 5 – 7 working days | For our international customers, we offer Standard International Shipping that ensures your models reach you securely, typically within 5 – 21 working days, regardless of your global location | Our goal at Laudoracing Models USA is to provide a smooth and hassle-free shopping experience, ensuring that your diecast models are shipped with the utmost attention to detail and care | Should you need more information on shipping options, costs, or have other inquiries, feel free to contact us – our team is here to assist and enhance your collecting journey with Laudoracing Models USA!
At Laudoracing Models USA, your satisfaction is at the heart of our service, which is why we offer a 30-day no-hassle return policy | If you're not completely happy with your purchase, you can return or exchange it easily by ensuring the item is in its original condition and packaging and contacting us at info@laudoracing.com for a return authorization | We'll guide you through the process of shipping the item back to us | For returns beyond the 30-day window, we remain committed to your satisfaction and will do our best to accommodate your return for items in good condition | Should you wish to exchange an item, we're here to assist you in finding a model that better suits your preferences | At Laudoracing Models USA, we strive to make your shopping experience enjoyable and hassle-free, and our team is always ready to help make your collecting experience the best it can be!
Delivery time for your package will vary depending on the shipping option you select at checkout | If you choose Standard Shipping within the USA, your package is estimated to arrive in 4 – 7 working days | Opting for Express Shipping will reduce this time to 2 – 4 working days | For international orders, Standard International Shipping typically takes between 5 – 21 working days | Please note these are estimated delivery times and actual delivery could vary based on your specific location and circumstances | Rest assured, Laudoracing Models USA is committed to processing and shipping your order as swiftly as possible to ensure your diecast models arrive on time.
Our products are sent from our shipping facility located in Los Angeles, California, ensuring efficient distribution across the United States and internationally | While our headquarters are based in the sunny locale of Ormond Beach, Florida, our logistics network is optimized with our California shipping center to provide faster delivery times and reduce the distance your package travels | This setup allows Laudoracing Models USA to serve our customers effectively, making sure your chosen diecast models reach you promptly and in perfect condition.
To change or modify your billing address, simply log in to your account on the Laudoracing Models USA website | Navigate to your account settings where you'll find the option to update your billing information | If you need to change the billing address for an order you've already placed, please contact us directly at info@laudoracing.com as soon as possible | Our customer service team is ready to assist you with the update and ensure that your billing details are correct for a smooth and secure transaction experience.
Ensure that you are using the correct email address and password associated with your account | If you've forgotten your password, use the 'Forgot Password' link to reset it | Sometimes, clearing your browser's cache or trying a different browser can solve login problems | If you still can't access your account, please contact our customer support at info@laudoracing.com, and we'll help resolve the issue promptly so you can enjoy your shopping experience with Laudoracing Models USA.
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